FAQ's

See below for our most asked questions. Get in touch if you can't find what you're looking for.

Q. What is the best way of staying in the loop?

A. We are a social based business, please follow our socials to stay in the know!

Email : Sales@ArchiveJoy.com

Q. How do I buy?

A. We preview items throughout the week in our instagram & facebook feeds. On Saturday evening we show a full preview of all items releasing on the Sunday evening restock, including sizing and prices.

Q. When does the website restock?

A. We restock the website every Sunday at 6pm (UK Time) with 25 items.

We are also working on bringing some more midweek restocks. These take place Wednesday evenings at 8pm (UK Time)

Q. Do you offer Klarna, Clearpay or Credit Services?

A. Unfortunately not at the moment. Our products are priced fairly and are designed to be affordable versus inflated retail prices. We don't believe that getting in debt should be an easy thing to do, especially over clothes.

We do offer a deposit scheme, with a 10% non-refundable deposit paid upfront, then the balance cleared within 21 days. Contact us on Instagram to arrange this.

Q. Do you accept trades or part exchange?

A. Usually we don't accept trades for items. However, we have accepted trades in the past. The best way to find out is to get in touch with us, the worst we can say is no!

Q. Do you hold items or take prepayments?

A. All of our items are sold on a first come first serve basis. Once an item is available on our website, we will gladly take a deposit to hold an item, however, before a restock; this is not possible.

Q. How much is postage?

A. We offer worldwide postage, which in price varies upon location.

Please reach checkout or visit our homepage to see pricing.

All parcels are sent tracked & or signed for.

Q. What is your returns policy?

A. Please click here to see our full policy.

Q. Do you have a store?

A. No, we are online only. Maybe one day.

FAQ's

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